2004 News Releases

- Award Recognizes Premier Post-sale Service Support to Brokers and Financial Advisors -

Boston– Recognizing the Company’s continued excellence in client services and support, Manulife USA’s Annuity division has been awarded the Financial Intermediary Service Award (FISQE) by DALBAR, Inc. This award comes just months after Manulife USA received recognition for being ranked number one in In-Person Wholesaling in the 2003 DALBAR Variable Annuity Financial Professional Program.

The DALBAR FISQE Award symbolizes the achievement of the highest tier of service within the annuity industry. It is awarded only to those firms that exceed industry norms in key service areas. Of the companies rated by DALBAR in 2003, Manulife USA was ranked in the first quartile overall.

The selection of winners for this award is based on findings from the FISQE Program, within which DALBAR evaluates services provided to brokers at 45 firms across the United States. This program examines core elements of broker services, and among those surveyed, Manulife USA was ranked in the first quartile for Exceeding Expectations of the broker, Expertise of the representative, and excellence in the Call Interrupts category, which is a measure of phone etiquette.

“We are pleased and gratified to be recognized for excellence in service by DALBAR for the second year in a row,” said James R. Boyle, President of Individual Wealth Management for Manulife USA. “Supporting the needs of the broker community is an important objective for Manulife and one to which we are firmly committed. This affirmation from DALBAR is a testament to the hard work and dedication of each Manulife USA employee who makes it a personal goal to provide the highest level of customer service possible every day.”

About Manulife
The Manufacturers Life Insurance Company (U.S.A.) (Manulife USA) is committed to offering the highest quality life insurance, pension, and individual wealth management products to its clients. Its family of products has been built around a powerful combination of investment options chosen with the goal of providing attractive risk-adjusted returns and broad diversification across asset classes, investment styles, and asset managers. With its extensive product lines, competitive underwriting, excellent ratings, and quality customer service, Manulife USA is dedicated to providing quality products designed to help create and preserve wealth for its clients.

Manulife Financial is a leading Canadian-based financial services group operating in 15 countries and territories worldwide. Through its extensive network of employees, agents and distribution partners, Manulife Financial offers clients a diverse range of financial protection products and wealth management services. Funds under management by Manulife Financial were US$121.2 billion (Cdn$156.7 billion) as at December 31, 2003.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘0945’ on the SEHK. Manulife Financial can be found on the Internet at www.manulife.com.

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Your financial consultant can provide you with more information, including a prospectus that contains complete details on investment objectives, risks, fees, charges and expenses as well as other information about the investment company, which should be carefully considered. Please read the prospectus carefully prior to investing. The prospectus contains this and other information on the product and the underlying portfolios.

Media Contact:
Heather Randolph
U.S. Communications
(617) 854-4342
hcarter@manulifeusa.com